Delivery Overview
We aim to process and fulfil eligible orders efficiently while keeping customers informed throughout the delivery process.
Delivery availability and applicable options may vary depending on the destination and the circumstances of the order.
Order Processing
Orders may require processing before they are prepared for dispatch. Processing can include reviewing order information, confirming availability and preparing the order for the applicable delivery process.
Processing time can vary depending on order volume, product availability, verification requirements and other circumstances affecting fulfilment.
Before Dispatch
- Ensure your delivery information is complete and accurate.
- Check your order details carefully before submitting an order.
- Keep your order reference available for future delivery enquiries.
- Respond promptly if additional information is reasonably required to process an order.
Dispatch
After an order has completed the applicable processing steps, it may be prepared for dispatch through an available delivery service.
Dispatch does not necessarily mean that the order will arrive immediately. The carrier's transportation time, destination and other circumstances can affect the final delivery date.
Delivery Availability
Delivery availability may depend on destination, carrier coverage, applicable requirements and whether delivery to the requested location is available.
Delivery Times
Estimated delivery times are provided as guidance and may vary according to destination, carrier conditions, processing time and circumstances outside our control.
| Stage | What It Means | Timing |
|---|---|---|
| Order Received | The order has been submitted and received by the website. | Initial processing begins according to applicable procedures. |
| Processing | The order is being reviewed and prepared. | May vary depending on order circumstances. |
| Dispatched | The order has been released to the applicable delivery service. | Carrier transit time then applies. |
| Delivered | The carrier records the delivery as completed. | Subject to carrier confirmation. |
Delivery estimates should not be interpreted as a guarantee. Carrier disruptions, weather, public holidays, address issues and other events may affect delivery.
Tracking
Where tracking is available, relevant tracking information may be provided after an order has entered the delivery process.
Tracking information is supplied by the applicable delivery service and may take some time to appear or update after dispatch.
Tracking Updates
- Tracking information may not appear immediately after dispatch.
- Carrier tracking systems may update at different intervals.
- A tracking status may remain unchanged while a parcel is moving between facilities.
- Delivery estimates shown by a carrier may change.
Delivery Address
Customers are responsible for providing accurate and complete delivery information when placing an order.
An incorrect, incomplete or outdated address may result in delays, unsuccessful delivery attempts or the need for additional arrangements.
Check Before Ordering
- Full recipient name.
- Complete delivery address.
- Correct postal or ZIP code where applicable.
- Valid contact information where required for delivery.
Delays & Exceptions
Although we aim to keep deliveries moving efficiently, delays can occur for reasons outside our direct control.
Missing or Damaged Deliveries
If an order appears to be missing, delayed beyond a reasonable period or arrives with visible damage, contact support as soon as reasonably possible.
Information That Helps
- Your order or reference number.
- The delivery address associated with the order.
- Available tracking information.
- A clear description of the delivery issue.
- Photographs where relevant to a visible delivery or packaging issue.
Providing clear information helps support review the situation more efficiently.
Frequently Asked Questions
Processing begins after an order has been received and may vary depending on order circumstances and applicable requirements.
Where a trackable delivery service is available, tracking information may be provided after dispatch.
Yes. Delivery estimates can change due to carrier conditions, processing requirements, destination issues and circumstances outside our control.
Check the latest available tracking information first. If the delivery remains unresolved, contact support with your order reference and available tracking details.
Contact support promptly and provide your order reference, a description of the issue and photographs where appropriate.
Contact Us
If you have a delivery-related question or need help reviewing an order, contact our support team using the official contact details below.
Goroids
Email:
sales@goroiids.in
Contact:
Contact Us